Managed Services

In an increasingly digitalized world, your network and servers are the engine room of your business. We provide end-to-end management focused on proactively monitoring and optimizing the health of these core IT infrastructure components.

High-speed connectivity, maximum server uptime, optimized data flows, and a great end-user experience are examples of the deliverables you can expect. From load balancing and storage optimization, we look after the complex and ever-changing configurations that ensure your networks and servers are fast, stable, and ready for whatever your business needs.

Continuous digital oversight and RMM involves our IT experts keeping a constant pulse on your IT environment. We monitor all devices, from endpoints to servers to the cloud, for real-time visibility.

Our systems automate the detection of problems before they occur so they can be resolved with minimal disruption to your organization. It’s about persistant oversight and proactive stability to ensure comprehensive risk mitigation in areas such as security vulnerabilities, hardware failures, and data availability.

Unmanaged cloud growth often leads to wasted budget on unused or underutilized licences, overpowered resources, and SaaS (software-as-a-service) sprawl. We focus on getting a right fit architecture for the needs of your business followed by continuous optimization.

We’ll monitor real-time usage to ensure costs are optimized, we’ll provide recommendations to consolidate your software stack, and we’ll ensure your digital workplace is as organized as possible, fit-for-purpose, and accessible from anywhere. Security and performance are non-negotiables.

Our end-user support services are about more than fixing problems and resolving issues as they arise. It’s also about being proactive to minimize not only downtime, but also the unspoken frustrations that throttle productivity and innovation.

We do this through proactive monitoring and automation to detect and resolve issues before they start impacting end-users. We can also enable self-service IT support to empower users and cut resolution times. Our end-user support services can be tailored to your requirements so your team can get on with their core responsibilities.

Our agreements are comprehensive and also fully customized. So, the answer depends on your requirements as we’ll tailor our service offering according to your needs and the objectives of your business. You can also expect a transparent Service Level Agreement (SLA), no hidden fees, and an approach based on partnership.

Our starting point is to reduce the number of support tickets that are raised through solutions and initiatives like automated fixes and self-service support. When additional support is needed, we prioritize tickets based on urgency and work to ensure minimal wait times for resolutions.