Access Symphony

Centralize data, streamline IT support, free up technical resources, and improve DEX (digital employee experience).

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Symphony

DEX & IT Support Optimization

Access Symphony is a suite of automation tools that will deliver for your business on multiple fronts. You can improve the experience of end-users through self-service and automated IT support where users are empowered and problems are resolved before they become apparent. Streamlining IT support in this way will also free up technical resources for more value-adding tasks.

Access Symphony also enhances oversight by giving you detailed and usable data on all endpoints, users, and applications. This helps you manage and maintain performance while ensuring desktop stability.

Streamline

Automate Endpoint Management

Siginificantly reduce helpdesk tickets through self-service IT support and automated fixes
Improve the end-user experience and enhance productivity
Increase the stability of your IT infrastructure
Obtain data to enhance BAU performance and optimize major IT projects
Improve employee and enterprise-wide communication

Empower End Users

Logging a support ticket and waiting for a response is frustrating for users and highly inefficient. Access Symphony intelligently transforms IT support through automated fixes and self-service capabilities that resolve issues faster and increase user confidence.

Data

Symphony Insights

Tailored dashboards and reports to enhance visualization across three key areas: users, applications, and endpoints
Get access to data that makes a difference
Scalable across your entire operation
Enhance efficiency in major technology projects and BAU workflows

Automate

Symphony Fix Engine

Improve access to IT fixes and speed up response times
Significantly reduce the volume of support tickets raised by users
Reduce the time your technical resources spend on managing and responding to support tickets
Automate IT fixes before they affect end users
Implement fixes on any platform or technology
Empower users with automated fixes

Communication

Symphony Signal

Communicate with employees through real-time desktop notifications
Cut through the noise of emails and instant messaging applications
Target specific users as required
Facilitate two-way communication with surveys and response requests
Improve engagement
Automate communication workflows

Visibility

Symphony Agent

Collect and analyze data on your IT environment in real time
Make informed decisions
Improve oversight of fundamental performance metrics
Automate optimizations and target them to the right endpoints at the right time
Reduce support tickets through ongoing optimizations

TESTIMONIALS

What People Are Saying

Its innovative features have directly contributed to increased efficiency and end-user productivity across our entire organisation. I highly recommend Access Symphony to any business looking to optimise their IT infrastructure.

Chief Technology Officer

Symphony has completely changed how we communicate during a crisis. Messages are seen, acknowledged, and acted on, all in real time.

Head of Infrastructure Ops