Insights

The Challenge: A Growing IT Ticket Crisis Our client, a leading global investment bank with a workforce of 120,000 employees, was struggling with an unsustainable volume of IT support requests. Despite a highly skilled workforce, the IT help desk was bogged down by...

When one of our clients, a fast-scaling technology company, entered a period of rapid expansion, their biggest challenge wasn’t opportunity. It was capacity. Their internal team faced mounting pressure to fill key software engineering roles while maintaining the...

The Challenge: Large-Scale Migration on a Tight Deadline The organization, a large corporation in a highly regulated sector, faced a challenging task in migrating 80,000 users to Windows 11 across a complex, global infrastructure. In a traditional IT environment, a...